01.GENERAL
  1. This website with the URL of https://antahsukham.com (“Website/Site”) is operated by Param Antah Sukham (“We/ Our/ Us”).
  2. We are committed to provide our customers with the highest quality services. However, on rare occasions, Services may be found to be deficient. In such cases, we offer refund in accordance with this Refund Policy (“Policy”)..
  3. You are advised to read Our Terms & Conditions along with this Policy at the following webpage: https://antahsukham.com/terms-condition .
  4. By using this website, you are agreeing to be bounded by the terms contained in this Policy without modification. If you do not agree to the terms contained in this Policy, you are advised not to transact on this website.
  5. We offer a 15 days refund Policy for the eligible Services.
  6. Please read this Policy before availing service on this Website, so that You understand Your rights as well as what You can expect from Us if You are not happy with Your purchase.
02.DEFINITION
  1. “Business Days” – means a day that is not a Saturday, Sunday, Public Holiday or Bank Holiday in India on in the state where our office is located.
  2. “Customer” – means a person or an institution who avails services for consideration and does not include commercial purchase.
  3. “Date of Transaction” – means the date of invoice of the service, which includes the date of renewal (if any) processed in accordance with the terms and conditions of the applicable service management.
  4. “Website” – means this website with the URL: https://antahsukham.com
03.REFUND RULES
  1. Every effort is made so as to service the orders placed, as per the specifications and timelines mention with respect to a Services. If due to any unforeseen circumstances or limitations from Our side, the service is not provided then such order stands cancelled and the amount paid by You is refunded.
  2. We will not process a refund if you have placed the order for the wrong service.
  3. When you make a qualifying refund request, we may refund the full amount, less any additional cost incurred by Us in providing such Services.
  4. Refund shell only be considered once the Customer concerned produces relevant documents and proof.
  5. Once qualified, the refunds are applied to the original payment option
  6. The request for a refund of services can be made in the following manner: Click on contact us page and fill all the required details like first name last name email address and contact number then in the message box provide the transaction details like transaction date amount and the purpose for making payment and whatever reference you have in support of transaction to help us to recognise the subjected transaction and submit the form
    you can also write an email to connect@antahsukham.com having all the details regarding subjected transaction
04.ORDER NOT CONFIRMED BUT AMOUNT DEDUCTED
  1. If the amount has been deducted and the order is not confirmed please do contact your respective bank. It may take 7 (seven) Business Days to reverse back the amount by the respective bank.
  2. If the issue has not been resolved within 7 (seven) Business Days, you can contact our customer care support as follows:
    i. e-Mail : connect@antahsukham.com
    ii. Phone : +91 70243 67070
05.EXEMPTIONS
  1. Notwithstanding the other provision of this Policy, we may refuse to provide a refund for a service if:
    i. You knew or were made aware of the problem(s) with the service before you availed it.
    ii. Free Services.
    iii. Refund requests are placed after the refund window is closed.
  2. Apart from the above, the following exemptions are applicable when it comes to the refund:
    i.None.
06.YOUR DATA
  1. The privacy of your data supplied to Us during the return and refund procedure is also governed by our privacy policy, which can be accessed under the following link:
    https://antahsukham.com/privacy-policy
07.RESPONSE TIME
  1. Refunds are normally processed within 15 Business Days after checking the veracity of the refund request.
  2. The period of refund may also depend on various banking and payment channels, and we will not be liable for any errors or delays in a refund due to banks or third-party service providers.
08.CANCELLATION OF REFUND REQUEST
  1. A request for refund once made can be cancelled by contacting customer care at : connect@antahsukham.com
09. REFUSAL OF RETURN OR REFUND REQUEST
  1. We reserve the right to refuse any request for the refund if such request is not in compliance with this Policy or applicable laws.
10. APPLICABLE LAWS
  1. The return and refund of the product and services will be covered under the following laws:
    i. Consumer Protection Act, 2019.
    ii. Consumer Protection (E-Commerce) Rules, 2020.
    iii. Information Technology Amendments Act,2008.
    iv. The general rules of Indian Contract Act, 1872.
    v. Rules & Regulations of any other State or Central Government Statutory/ Regulatory bodies incorporated for set-up rules and regulation for general well-being of the society and e-commerce business activities in India.
11.CONTACT US
  1. For any feedback, concern, or query, you may please reach out to Us on the contact details below:
    i. e-Mail : connect@antahsukham.com
    ii. Phone : +91 70243 67070